Out in Africa Encounters
If you use this website, you agree to the following terms and conditions:
Copyright © 2019. Out in Africa Encounters, 9 Caxton Street, Zonnebloem, Cape Town, South Africa.
Intellectual Property Rights
All the content on this site, including text, graphics, logos, icons, designs, colours, layout and trademarks are the intellectual property of Out in Africa Encounters and its associates and are as such protected by South African and International Intellectual Property Law.
Although Out in Africa Encounters endeavours to provide accurate, up-to-date and truthful information on this site, neither Out in Africa Encounters nor any of its employees, agents and associates make any representations or give any warranties, whether expressly, tacitly or implied, as to the operation of the site, the information, content, materials and products included and available from this site.
Out in Africa Encounters, its employees, agents and associates will not be liable for any damage of whatsoever nature arising or resulting from the use of or inability to use this site or the information contained hereon, including but not limited to direct, indirect, incidental, punitive and consequential damage.
The information contained on this site is an invitation to do business and not an offer. If you forward an offer to us, Out in Africa Encounters shall indicate their acceptance thereof by return mail. Out in Africa Encounters acts herein as an agent for our respective business partners and therefore any agreement resulting from the acceptance of an order is deemed to be an agreement between the relevant business partner and yourself.
This website contains content provided by third parties and hyperlinks to other sites. Out in Africa Encounters does not screen or filter such content or the other sites or information available from the other sites, and therefore does not accept any liability for defamatory, illegal or criminal content contained on those sites. We encourage our users to report any infringement, illegal or criminal content found on any of the sites available through links from this site in order to investigate whether such a link should be removed. Due to the variation of season our rates are purely an indication and whilst we do our level best to maintain the accuracy these are indicative.
This site is created, maintained and controlled in Spain, the laws of Spain and the jurisdiction of Spain Court govern this user agreement and the use or inability to use this site.
Change to User Agreement
Out in Africa Encounters reserves the right to make changes to this site and this user agreement at any time without notice.
Booking Terms and Conditions
In order to confirm our clients’ reservation, Out in Africa Encounters requires a 30% deposit payment at the time of making your booking. Failure to do so will result in your reservation automatically being cancelled. The balance of payment is due 8 weeks (60 days) prior to the commencement date of your itinerary. Bookings made within 8 weeks (60 days) prior to departure are subject to full prepayment at the time of confirming the reservation.
Please note that should you have been quoted in foreign currency and wish to settle payment by means of a credit card, your quotation will be converted to South African Rand prior to the transaction being processed due to foreign exchange regulations by the South African Reserve Bank. The rate of exchange on the day that the transaction is processed will be used to determine the equivalent Rand amount with any resulting foreign exchange differences or bank charges being for the client’s account. The South African Reserve Bank prohibits South African companies from taking foreign credit card payments and keeping the payment in foreign currency. The payment has to be converted to South African Rand before it is credited to the recipient.
Clients are welcome to settle payment by means of a bank transfer – in this instance the amount will be converted by your bankers on presentation of our invoice. It is the client’s responsibility to inform and instruct their bankers that the net invoice amount must equal the funds clearing into the Rhino Africa bank account and that ALL bank charges are for the client’s account.
Flights and Payment
Please note that in the event of flights being booked and secured by Out in Africa Encounters on behalf of the client, payment is required by credit card because of the time delay of securing funds to us when paying by bank transfer. In addition to this, when booking flights with Out in Africa Encounters, we require a copy of all passengers’ passports. Airlines require the full names of passengers as printed on the passports and will not accept changes once tickets are issued. It is a security procedure which will ensure there are no discrepancies. Out in Africa Encounters accepts no responsibility for incorrect passport numbers or incorrect spelling of full names. Please ensure that you provide accurate information to your Out in Africa Encounters Consultant.
Our Standard Cancellation Policy: – Cancellation prior to 8 weeks of travel – Full 30 % deposit is forfeited – Cancellation 8 – 4 weeks prior to travel – 50% of total cost is forfeited
– Cancellation less than 4 weeks prior to travel – 100% of total cost is forfeited
Out in Africa Encounters offers all clients complimentary financial protection. We are SATSA bonded, but we realise that that cover may not be sufficient and therefore at Out in Africa Encounters we offer extended and complimentary cover in the event that one of the properties you may be booked into goes out of business. Only services booked and paid for through Out in Africa Encounters are covered. Our complimentary protection doesn’t cover medical expenses, lost luggage, air fares or cancellation expenses and we therefore recommend that you take out additional cover in this regard.
Passports and Children
Please note that anyone traveling to Southern Africa must have two consecutive blank pages in their passport which lie side by side when the passport is open (i.e. a left- and a right-hand page). Passengers traveling to Southern Africa with passports which do not comply with these requirements, will either be stopped from boarding the aircraft or risk deportation on arrival in Southern Africa. In addition, a parent traveling with children, without the other parent, will need a letter of consent from the absent parent. The letter of consent must be certified by the police.